Wholesale Furniture FAQ
Frequently asked questions about buying from Royola Pacific Corp. Can't find your answer? Call (908) 756-8889 or email info@royolanj.com.
Buying from Royola Pacific
Who can buy from Royola Pacific?
Royola Pacific is a wholesaler: we sell only to retailers and distributors. New buyers must provide a valid business license and tax resale certificate before their first order. See Become a Retailer for the full process.
Do you sell to the general public?
No. We do not sell to the public. If you are interested in a product you see in our catalogs, please contact your nearest furniture dealer.
How do I request a free catalog?
Qualified businesses can email us or call (908) 756-8889. We'll send product and sales information for the United States.
Orders, Payment & Terms
What payment methods do you accept?
Cashier's check, money order, or cash only for first-time orders. Company and personal checks require approved credit. All prices are COD; Net 30-day terms are accepted on approved credit only. Returned checks carry a $25.00 service charge.
Is there a minimum order?
Yes — delivery by our trucks or common carrier requires a $500 minimum order. Cash & carry purchases receive special pricing.
Are prices negotiable or discounted?
Net specials take preference over all other discounts. Please call before ordering to confirm current price and availability, since all prices are FOB our New Jersey warehouse and subject to change without notice.
What does FOB New Jersey warehouse mean?
Freight from our New Jersey warehouse to your location is the buyer's responsibility. Common-carrier deliveries are shipped freight collect.
Do you charge late fees?
Any outstanding bill more than 30 days past due is subject to a finance charge of 1.5% per month on the amount due.
Delivery & Returns
Where do you deliver?
Anywhere in the United States. All deliveries ship by our own trucks or by common carrier, from warehouses in New Jersey, Atlanta, Los Angeles, San Francisco, and Seattle.
What is your return policy?
Returns require full proof of a manufacturer's defect, reported within 15 days of receiving. Items must be re-packed in their original boxes (a $10.00 box fee applies otherwise). No returns are accepted after 30 days without our approval. Full details are on the sales policy page.
What if my delivery arrives damaged?
All merchandise is inspected at the factory. If damage occurs during delivery, notify our driver immediately. Royola Pacific is not responsible for damage caused by improper handling or storage.
Still have questions?
Our sales team answers business inquiries Monday through Friday from our New Jersey office.